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Dressage Deluxe Terms & Conditions

Welcome to the Dressage Deluxe website Terms and Conditions. Your use of this Website is governed by these Terms and Conditions set out below. As a user of you acknowledge and agree that the use of this website, including transactions made, are subject to our Terms and Conditions. If you have any comments or complaints on or about our website you can contact us on or by phone on 08003213001.

  1. General
    1. Dressage Deluxe Ltd is the supplier of the goods and our address is Unit 5 Pippin Bank, Park Road, Bacup, Lancashire OL13 0BU.
    2. As a user of this website you should be aware that Dressage Deluxe Ltd has the right to amend these terms and conditions at any time without notice. We recommend you read these terms each time you place an order.
    3. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the site.
    4. Any copying of Dressage Deluxe Ltd images and watermarked images from this site, as well as from our social media portals will be charged at £150 per image enforceable in English courts.
  2. Payment
    1. When shopping with Dressage Deluxe, please select your country to show the correct VAT amount for your country. All goods will be displayed with the correct VAT amount for that country.
    2. Every effort has been taken to ensure the price displayed on the website is correct however sometimes errors may occur. If we discover that you have ordered an incorrectly priced item we will contact you as soon as possible and you will be given the option of paying the correct amount or cancel the order and receive a full refund. If we cannot contact you using the information you have provided, we will cancel and refund the order for you.
    3. If you purchase an item listed as in stock on the website and when processed we find there has been an error, you will be contacted as soon as possible by email or phone.
    4. Your order will only be dispatched once we have received full payment and complete delivery information.
  3. Your Order & Delivery
    1. Upon checkout you will be sent a confirmation email to the email address you have provided. This email will detail the products you have ordered. To avoid doubt this email does not constitute an order acceptance.
      1. Your order will have been accepted only when we dispatch to you the products that you have ordered.
    2. By placing an Order, you make an offer to us to purchase the products you have selected based on these terms and conditions. We reserve the right to decline your offer at our discretion if necessary.
    3. We will make every effort to deliver goods within the estimated timescale. Delays are occasionally inevitable due to factors out of our control and Dressage Deluxe Ltd are not liable for any delay or failure to deliver the products within the estimated timescales.
    4. We will ship your products to the address shown on your confirmation email. We reserve the right to cancel your order if we are unable to ship to this address.
      1. If the address given in the confirmation email is incorrect it is your job to notify us. Dressage Deluxe Ltd does not hold any responsibility if the parcel is shipped to an old or incorrect address.
    5. Title to and risk of loss of your order will pass to you upon delivery of the products to the address you gave and stated on your order details. Any damages or missing items MUST be notified to the courier upon delivery.
    6. If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.
    7. Delivery cost will be shown at checkout. Please ensure you have selected the correct country to receive accurate pricing.
      1. The delivery cost shown at checkout does not include any duties that may be liable to you upon import. Any duties or customs charges incurred are the responsibility of you (the customer).
    8. Claims for missing parcels must be made within 28 days of despatch of the parcel. If you (the customer) do not contact us within this period we will be unable to investigate/replace/refund the order.
  4. Returns
    1. A full description of our returns policy and process can be found under the Returns page, found in the footer of the website below.
    2. Most of our products offer a 12 month guarantee from the date of receipt, providing they are used in accordance with the manufacturers recommendations. We hold the right, if necessary, to return products to the manufacturer for their assessments/comments. Please allow 30 days for an exchange or refund in these circumstances. This is in addition to your statutory rights.
    3. Any items being returned must be received by us within 14 days of your receipt. Items must be returned in a clean and unused condition, in the original packaging and with labels attached.
    4. If we receive an item after this period we reserve the right to withhold a refund and the customer would be responsible for paying postage costs for the item to be returned to them.
      1. Any items returned used or dirty will be refused and a refund will not be issued. We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.
    5. Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any special order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
      1. You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items, Underwear, Riding Hats.
      2. If you have received the goods before you cancel your contract then (unless, under clause 4.4.1, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
      3. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order only if the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods.
    6. On the return of any order, a refund of the products only will be issued. Delivery costs are non-refundable. If a UK customer wishes to exchange an item we will cover the return postage for one swap.
      1. Any UK customer who exchanges an item more than once will be expected to cover the return postage after the first swap.
      2. If an international customer wishes to exchange an item they would be expected to cover delivery costs to get the exchanged item back to them.
    7. When returning parcels from outside the UK the parcel must be clearly marked "Goods Returned to Vendor" or “Return” and this should also be noted on any customs declarations. Failure to comply with the above return policy may result in you incurring customs charges on goods re-entry to the UK. We are not obliged to pay any customs charges incurred by incorrectly labelled parcels.
      1. Should you encounter customs charges upon the entry of your parcel in to the UK we are not responsible for paying these and your goods will be returned to you and in most cases the courier will not refund your postage costs. Dressage Deluxe Ltd accepts no liability for the cost of returned parcels or any customs charges incurred by incorrectly labelled parcels.
  5. Special Order Items
    1. Special order items include made to measure boots, non-stocked items, customised helmets and any specialised bits. Any item that has been specially ordered in is unable to be cancelled once the order is placed with our suppliers.
    2. Special order items are non-refundable unless faulty at the time of purchase. You will be notified of a special order item once the order is confirmed. Once confirmed the order will be placed for that item within 24 hours, at which point the order cannot be cancelled.
    3. It is your responsibility when purchasing a helmet not fitted by a member of staff at Dressage Deluxe that you are ordering the correct size. Helmets are non-exchangeable or refundable once dispatched.
    4. It is your responsibility when buying boots not measured by a member of staff at Dressage Deluxe that you are ordering the correct size. Made to measure boots or non-stock boots are non-exchangeable or refundable once dispatched.
    5. We offer a free boot fitting service as long as the boots are then ordered from us. If you would like to take your measurements away we charge a fitting fee of £45.00. If you choose to order the boots from us at a later date, this charge will be deducted from the price of the boots.
  6. Product Hire
    1. Guidance on hiring products and information on which products can be hired, can be found underneath the product hire tab found in the footer at the bottom of the website.
    2. Any products sent on hire are purchased outright at the time of ordering.
    3. The customer then has a set amount of time to trial the product and decide on whether it is suitable for you/your horse.
      1. Time period varies per product, please ensure you know the timeframe before hiring.
    4. The product must be looked after during the hire period. Fair wear and tear is acceptable but damaged or misused products will not be accepted back.
      1. Any products returned to us damaged will not be refunded and the customer will be liable to pay any postage charges to return the item.
    5. The product should be treated as your own whilst on hire, if the item is lost or stolen Dressage Deluxe Ltd accepts no responsibility for the item. Any lost or stolen hire products will not be refunded.
  7. Privacy Policy
    1. You acknowledge and agree to be bound by the terms of our privacy policy.
    2. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
    3. For full information on our Privacy Policy visit our Privacy Policy & Cookies tab, found in the footer of our website.
  8. Disclaimer - Ownership of Trade Marks
    1. Any trade marks/names as may be featured on the Dressage Deluxe website are owned by the respective trade mark owners and Dressage Deluxe claims no association, alliance or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products.
  9. Maintenance
    1. Our web development company may occasionally be required to carry out maintenance on our website and online shop which could result in short periods of unavailability. This is necessary sometimes in order to implement changes and upgrades. Every effort will be made to carry out these changes outside of the normal UK working hours of 9.00am to 5.00pm Monday to Friday.
    2. Dressage Deluxe have the right at its discretion at any time and without notice, to amend, remove or vary any of the content which appears on any page of the Dressage Deluxe website.
  10. Governing Law
    1. Your use of this Website and any purchase by you of any goods from Dressage Deluxe shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
  11. Third Party Links & Resources On Our Site
    1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
  12. Klarna
    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

    • Pay in 3
    • Pay Later

    Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.