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Privacy Policy

We fully appreciate your right to privacy on the internet and will not disclose your name, address or any other contact details to third parties, unless we have your express permission. The only exception being if we are required to do so by law, subject to the Data Protection Act 1998.

All customers are automatically signed up our bi-weekly email newsletter upon purchase. You can opt out of this newsletter at any time by using the link at the bottom of the email or by replying ‘STOP’. You will not be emailed again.

Postage

All of our orders are sent via Royal Mail 24 hour tracked and signed for, this is a flat fee of £5 on all orders. Very light weight orders (e.g. vouchers or few buttons) are charged at £2.50. Extra charges will apply for enhanced services such as Special Delivery Guaranteed by 1pm or by 9am and prices will be indicated on checking out. Our postage cut off for guaranteed same-day dispatch is 3pm. Any orders placed after 3pm may not be dispatched until the next working day.

International postage costs are calculated on parcel weight and for the country being despatched to, however if the parcel is particularly bulky, we reserve the right to request further postage. If the website is unable to calculate the postage, please call +44 1706 941660 or email info@dressagedeluxe.co.uk, and we will give you an accurate quote.

Returns

Any items being returned must be received by us within 14 days of your receipt. Items must be returned in a clean and unused condition, in the original packaging and with labels attached. Items returned must be insured by the sender as we cannot take responsibility for any items lost in the post.

At this time we do not offer free return postage or reimbursements on postage costs to return an item. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty and a return has been pre-arranged with a member of staff. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive with us

International Returns: When returning parcels from outside the UK the parcel must be clearly marked "Goods Returned to Vendor" and this should also be noted on any customs declarations. Failure to comply with the above return policy may result in you incurring customs charges on goods re-entry to the UK. We are not obliged to pay any customs charges incurred by incorrectly labelled parcels.

Christmas Period Returns (1st November to 24th December)
Any items ordered during this time may be returned in a clean and unused condition with labels attached for exchange or refund before 15th January. This does not apply to special order items.

Refunds will be processed within 14 days of the goods arriving. You will be reimbursed via your original payment method..

 
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